Last updated: 28 August 2026
Information we collect
When you make or manage a booking, we collect the details needed to provide the service. These may include the parent or carer’s name and contact details, the child’s name, school year, selected service, subject, topic, booking date and time, payment status, and any notes you choose to provide.
How we use it
We use this information to arrange childcare or tuition, process and confirm payments, send booking and service updates, respond to cancellation or rescheduling requests, keep appropriate business records, and protect the security of our services. We do not sell personal information.
Children’s information
A parent, carer or responsible adult should submit booking information for a child. Please only provide information that is necessary for us to deliver the requested service. Contact us if any information needs to be corrected or removed.
Payments and service providers
Online payments are handled by our payment provider. Nurture Centre receives confirmation and transaction details but does not receive or store your full card details. We also use trusted providers for website hosting, booking records and transactional email, only as needed to operate the service.
How long we keep information
We keep booking and payment records only for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and maintain accurate records. We then securely delete or anonymise information that is no longer required.
Your choices and rights
You may ask for access to, correction of, or deletion of your personal information, or object to or restrict certain uses where applicable. You may also raise a concern with the UK Information Commissioner’s Office. Contact us first so we can help with your request.
Cookies and website security
The website uses essential technical storage and security measures needed to load pages, protect forms and support administrator access. We do not use advertising cookies. Your browser or network provider may apply its own privacy and filtering controls.
Website terms
Please provide complete and accurate booking information. A booking is subject to availability and is only confirmed as shown in your confirmation message. Prices, schedules and service details shown at the time of booking apply. Cancellation, rescheduling and refund eligibility depend on the notice period and the terms shown during the booking process.
Contact us
For privacy questions or booking concerns, email nurture@sycamorechurch.org.uk or call 0161 573 0725.